Last Updated: 01/07/2025

At DifyWeb, we strive to provide the best website solutions to our clients. Please read our Refund Policy carefully to understand your rights regarding refunds and cancellations.

1. General Policy

Due to the nature of digital services and customised website development, all payments made to DifyWeb are non-refundable once the work has commenced or the service has been delivered.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

• If payment was made by mistake for a plan or service you did not intend to purchase, and work has not yet started.

• If the service is not delivered as per the agreed scope and you have raised the issue within 7 days of delivery.

• If we are unable to deliver the project due to internal constraints.

3. Non-Refundable Cases

Refunds will not be provided if:

• You change your mind after the purchase and project initiation.

• The project is delayed due to your incomplete requirements, lack of communication, or delayed approvals.

• The service has been delivered in full as per the plan and agreed deliverables.

• Refund requests are made after 7 days of service delivery.

4. Cancellation Policy

• You may cancel your subscription plan or service before work begins.

• For subscriptions, you can cancel before the next billing cycle to avoid future charges.

• Cancellations after work commencement are not eligible for refunds.

5. Refund Process

If your refund request is approved:

• Refunds will be processed within 3-5 business days.

• Refunds will be credited in 5-10 business days to your original payment method.

6. Contact for Refunds

To request a refund, please contact us with your order details and reason for the request:

📧 info@difyweb.com

We will assess your request in line with this policy and inform you of the outcome.

7. Changes to This Policy

DifyWeb reserves the right to modify this Refund Policy at any time. Changes will be updated on this page with the revised effective date.